"Whether you are the CEO or a lower level employee, the single most important thing you do at work each day is communicate your values to others." - Howard Schultz
Having gained extensive experience in the South East Asia market I have developed an in-depth understanding of the importance of local knowledge and getting things done. Over the years I have had contact with many resort owners who have expressed frustration with the operational part of their business. Some have come into the hospitality industry after successful careers elsewhere to find this business quite the opposite to the soft retirement they were looking for. Others are pure investors who always planned to take a back seat, leaving professionals to run their operation. I have created Hotel Management Asia to support those owners that feel they are ready to engage a management team.
At HMA, I have put together a multi-skilled team of industry professionals experienced in all aspects of property management in the boutique hotel market. It’s hard to shoulder the cost of professional management for a small exclusive resort, so we divide that professional team between a few selected resorts. In this way, our clients get a full team of professionals to a “shared prize”. Our team bring a tailor-made co-operation using the latest sales and marketing tools, revenue management, maintenance strategies, web design, accounting and front office solutions, local knowledge, contacts and supply network among others as a package. Our strength is that we can provide a whole or part solution to operations, sales and marketing, cost control and an up and running F&B brand to enhance the guest experience.
My philosophy is underpinned by the desire to provide a fair, 100% transparent relationship with our property owners. Our operation does business in the correct way and strives to keep an open dialogue so there are never any hidden surprises. Our whole existence is based on owners having a profitable, problem free return on their investment. Its also important while making money for our clients, to take good care of their properties.
All my working life has been rooted in hospitality. From luxury private jets and high-end travel operations worldwide to hotel management on several Asian projects to now operating my own Hospitality business, Hotel Management Asia. By adhering to my philosophy all the team share my passion to deliver quality combined with sound business sense and understanding that our guest's experience comes as one priority. Providing service to guests’ needs is good for business if done correctly, very good for business.
My ideas and concept apply perfectly to any medium-sized operation from 15-50 quality units with a foundation and ambition to be above the 5-star level throughout the whole organization. My team is drawn from a wide range of multi-skilled professionals. Our expertise covers hospitality, hotel management, property management, real estate, customer relations management, human resources, sales and marketing, project management, food and beverage management, brand development, finance and cost control.
Marc Groh is an experienced hospitality professional. A true asset to the team who brings over a decade of experience in hotel management and food & beverage management to his role as Group Development Manager at Hotel Management Asia.
Marc’s industry training and experience have been accumulated in Europe and Thailand. He graduated from the renowned Hotel Management School in Heidelberg with Bachelor Degree and went on to take up positions at the prestigious Mandarin Oriental Munich before heading East to Thailand where he trained at The Oriental Hotel Bangkok. He later went on to become Manager at Zico s Brazilian Grill & Bar, Centara Grand Beach Resort on Koh Samui and Pattaya, then later joined Imperial Samui Beach Resort as Director of Food & Beverage and Beach Republic as Food & Beverage Director.
Marc’s more recent roles include Pre-Opening Manager at Baci Baci Restaurant in Singapore, Resident Manager at Akyra Chura Samui Boutique Resort, Resort Manager at Aleenta Hua Hin (a member of Small Leading Hotels of World) and General Manager at an Alpine Resort in the German Alps for the Bali based Karma Hotel Group.